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Delivery of Products

The preparation time for all the orders and products is one to two business days before shipping from our warehouse. Except here are goods where it is stated that it is an order item with a longer delivery time. Normal delivery time to addresses in Europe is 3-6 working days. All items are shipped with GLS, UPS, SEUR, DHL or national postal service.
Selecting 24 hrs shipping we will not guarantee that your order will arrive in 24 hrs after the order is placed, but it will arrive in 24 hrs after the shipping date. The delivery time will depend on the selected shipping company and the country of destination. Bear in mind that the indicated delivery time is approximate and refers to business days, excluding weekends and official holidays.

Shipping

We ship packages to all of Europe and you can always trace the full path of your order with parcel tracking number.

Shipping cost

After you have filled your shopping cart and proceed to checkout, in section 3 you will then
be shown different couriers and post and the exact delivery charges involved, before you
finalise your order.  The shipping cost depends on the courier company, the size and
weight of ordered item and the country to which they are to be sent.

Payment

In Sizzino.com you can order your items online and pay with Visa cards, Mastercard, Maestro, American Express and PayPal. The money is deducted when the order processing is in progress.

How do you pay on PayPal without an account?
Pay with Debit or Credit Card

Proceed to Checkout, enter your personal information, address and select shipping method.
Next in section 4 Payment select “Pay with PayPal” and click “Pay”.
In new window you need to select “Pay with Credit or Debit card”.
Sometimes you need to select an option “Create an Account” or “Guest checkout” or “Pay with Credit Card”.
Selecting one of these options you can proceed to pay with your credit or debit card without creating a PayPal account.
In new window which opens enter your card information and select “No, I don’t want an account now” and select “Pay Now”.

How should you proceed when receiving the order?

All our items leave the warehouse with the packaging in perfect condition.
The first thing you should do is check that the number of received packages matches those sent. Second, inspect each package externally with great care in order to see if there are any signs of it having been hit or mishandled, such as bumps, dents, holes, boxes in poor condition, courier seals or any sign that may lead to suspect that the goods may be damaged. It is mandatory to leave a note and signature on the courier's delivery note, either on paper or digital support (PDA), "PACKAGE VISIBLY DAMAGED" if these signs are present. Not signing a package as VISIBLY DAMAGED and then presenting images that show visible damage to it will mean the incident will automatically be rejected.

Always check immediately the condition of the product you purchased

When you receive ordered goods, you need to check immediately with great care that they are intact, no signs of damage and work as it should. If you find deficiency, you must report that to Sizzino.com in 48 hours. If your item arrives damaged or faulty, you can return it for a refund. Contact customer service on [email protected]

Missing in package

If the contents of the package do not match the accompanying invoice, you must inform within 48 hours sizzino.com. If not, the right to object to defective or erroneous delivery is forfeited. Contact customer service on [email protected]

What happens if you do not collect your order?

When an order is not picked up by the recipient, for example you have given us incorrect or incomplete address, email address, telephone number or don’t want to receive it, it is returned to our warehouse. Once we have received it back in our warehouse, it is managed automatically and then passed onto the administration department to process the refund. The order shipment and the return to the warehouse entail transportation expenses, which the person who placed the order must pay for. Consequently, you will receive a refund corresponding to the order return minus the two-way delivery expenses. Keep in mind that this management process can last several days.

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